Accounting Technical Specialist (Business License)
Company: City of Atlanta
Location: Atlanta
Posted on: May 8, 2024
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Job Description:
Posting Open Until Filled Salary range: $37,777 - $47,196 At the
City of Atlanta, we are passionate about building and improving our
community. Our police officers, firefighters and building
inspectors keep our citizens safe. Our Public Works staff keeps our
City clean and helps maintain, build and improve our City's
infrastructure. Our City planners help envision and shape future
City growth. Our Parks & Recreation professionals enhance our
quality of life. Our engineers help keep our drinking water clean,
the largest airport in the world (by passenger volume) operating
and our buildings maintained. Along with the host of Finance,
Procurement, and Human Resources professionals whose support is
vital, we are the City of Atlanta! If you are seeking a meaningful
role where you can make a real difference improving and growing our
City, we welcome you to explore the job opportunities we have to
offer. Provide high level support in the processing of accounting
and operational transactions related to business licensing and
taxation. This job requires a skilled business professional in
carrying out the input, processing, and review of customer accounts
within an accounting operations environment. This role is a
non-supervisory position. The following duties are normal for this
job. They are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned. General responsibilities
will include: Demonstrates substantial understanding of the job
requirements and apply knowledge and skills to a wide range of
tasks within one or more of the following areas. Achieve
productivity standards and goals while maintaining highest level of
customer service. Respond to customer inquiries via telephone,
email, fax, personal contact, etc. in a timely and courteous manner
regarding billing issues, service questions and general client
concerns. Responsible for follow-up communications with customers
to ensure that the customer inquiry has been fully resolved. Verify
and reconcile customer receivable accounts. Review Financial
documents i.e. Federal tax returns, Income and P&L statements.
Use automated systems to input data, generate reports, conduct
specialized research projects, and respond to inquiries. Provides
support to Revenue collections process. Maintain databases by
entering, updating, and retrieving data as well as formatting and
generating reports. Conduct account reconciliation of past due
customer accounts Identify opportunities to further improve
efficiency and effectiveness of processes, procedures, and
information reporting. Consistently display a professional demeanor
when interacting with both personnel and customers. Communicate
effectively, both orally and in writing, with all department
personnel, City officials and outside professionals. Maintains
knowledge base of information related to Office of Revenue
processes to provide best in class customer service by answering
customer concerns confidently and accurately. Other
business-related duties and special projects as needed. Specific
Responsibilities may include: Responsible for the processing of
City of Atlanta Business Licenses Input daily new and renewal
account data Verification of customer submitted documentation in
accordance with City of Atlanta ordinances Responsible for the
input, review, and reconciliation of Business license customer
accounts Respond to customers' inquiries regarding the status of
their Business License and occupant tax Manage the billing process
for assigned revenue stream prescribed by ordinance Resolve
customer related Atlanta Serv cases in a timely manner Responsible
for reducing aged receivables Answer customer inquiries via
personal contact, phone, and/or email Assist as needed in the
completion of ad hoc projects related to Business licensing and
taxation Proficiency in Excel and SharePoint - Knowledge, Skills &
Abilities This is a partial listing of necessary knowledge, skills,
and abilities required to perform the job successfully. It is not
an exhaustive list. Solid understanding of financial and
transactional processing Skilled in use of Microsoft Office,
accounting software Good planning, organizational and communication
skills Ability to handle escalated issues Ability to train new
employees and/or interns Ability to compile simple reports Ability
to use independent judgment and discretion Must have good
interpersonal skills Ability to process numbers quickly and
accurately Ability to spot inconsistencies and either troubleshoot
issues as they arise or escalate to higher level Excellent
technical, oral, and written communication skills to effectively
communicate with both internal and external customers Consistently
provide outstanding customer service Willingness and ability to
multi-task in a high energy and fast paced work environment Provide
detail oriented and organized work products Results and deadline
driven Perform proactively and with flexibility Work cooperatively
and collaboratively with all levels of employees and management to
maximize performance, creativity, problem solving and results
Aptitude to deal with confidential matters tactfully and with good
judgment Analytical skills to research, report, and troubleshoot
process inefficiencies Ability to follow direction and work
independently Knowledge of Job Has knowledge of data input,
billing, and accounts receivables as necessary in the completion of
daily operational responsibilities. Can follow policies,
procedures, SOP's. Can follow long-term goals for the department to
promote effectiveness and efficiency. Ability to keep abreast of
any changes in policy, methods, operational needs, etc. Can
effectively communicate and interact with management, employees,
and members of the public. Can assemble and present information in
a clear and organized manner. Have good organizational, human
relations, and technical skills. Has the ability to follow
regulations, procedures, and related information. Is knowledgeable
and skilled in the use of computers. Standard Performance
Indicators (not intended to be all-inclusive) Adhere to all COA and
DOF policies. Become fully cross-trained in all facets of
transactional processing of Business licensing.
Keywords: City of Atlanta, Redan , Accounting Technical Specialist (Business License), Accounting, Auditing , Atlanta, Georgia
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