Chief Operating Officer

Company: Bighornlaw
Location: Atlanta
Posted on: June 2, 2025

Job Description:

We are a rapidly growing, boutique firm committed to delivering exceptional client service and innovative solutions.We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation. We're seeking a seasoned, in-person Chief Operating Officer to partner with our Attorney CEO and Partners to drive operational excellence, empower our teams, and help scale the firm to new heights.The COO keeps the Firm's needs at the forefront and works closely with the Owners and the rest of the executive team on strategy, planning, leadership, culture, revenue generation and margins, policy, problem-solving, and decision-making.The Firm's COO manages the operations and business functions of the Firm.This position has broad discretion and authority to manage processes throughout the business and is a key position of trust within the Firm leadership.This is an in-office position daily in our office in Northeast Atlanta, with core hours Monday-Friday from 9:00 am-5:30 pm.Responsibilities

• Develop and execute the annual business plan, budget, and strategic calendar
• Lead firm-wide project management initiatives and quarterly goal setting
• Facilitate monthly staff and attorney meetings; drive mission, vision, and values communication
• Lead the office as a whole; supervise leadership team in HR, Production, Marketing, Intake/Sales, Accounting, and Administrative functions.
• Oversee HR department's execution of policies, compensation plans, performance evaluations, and employee relations
• Supervise recruiting, onboarding, and ongoing training for attorneys and non-attorney staff
• Ensure every role has a clear job description, key performance indicators, and documented processes
• Design, document, and continuously improve firm-wide policies, procedures, checklists, and templates
• Conduct audits and spot checks to ensure compliance and process efficiency
• Collaborate with the Managing Attorney on workflow design, case-management benchmarks, and case value development
• Monitor matter-flow pipelines to optimize throughput, profitability, and client experience
• Supervise accounting and finance functions and staff, including billing, collections, trust account management, and payroll
• Implement and track against annual budgets, forecast revenue, and analyze financial reports in collaboration with the CFO
• Approve operational expenses and maintain financial controls
• Manage vendor relationshipsand emergency-preparedness plans
• Oversee IT strategy and system upgrades to ensure optimal technology use
• Guide Marketing and Intake/Sales teams to execute ROI-driven campaigns and lead-conversion strategies in coordination with the CMO
• Track and review lead-generation metrics, conversion rates, and sales processQualifications
  • Bachelor's degree in Business, Management, Accounting (or equivalent experience)
  • 8+ years of senior operations or COO/Director-level experience in a professional services environment; law firm experience strongly preferred
  • Proven track record in budgeting, financial management, and human resources leadership
  • Exceptional project management skills; ability to lead complex, cross-functional initiatives
  • Highly tech-savvy with experience implementing and optimizing practice management and productivity software
  • Strong analytical mindset with expertise in metrics, key performance indicator development, and process improvement
  • Outstanding communication and interpersonal skills, with a collaborative, solution-oriented approach
  • Bilingual (English/Spanish) at an advanced professional level strongly preferredCompensation$125,000+ dependent on experienceAbout Buford Law GroupWe are a rapidly expanding, boutique firm committed to delivering exceptional client service and innovative solutions. We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation.
    #J-18808-Ljbffr

Keywords: Bighornlaw, Redan , Chief Operating Officer, Accounting, Auditing , Atlanta, Georgia