Credit Assistance Specialist 1st Shift Kennesaw GA

Company: Bank of America
Location: Kennesaw
Posted on: April 1, 2026

Job Description:

Job Description: J ob Profile Summary This job is primarily responsible for providing credit assistance solutions and account maintenance functions to deceased or potentially deceased clients. Key responsibilities include handling both inbound & outbound calls for the CVL product at any stage of delinquency or risk, including pre-charge off and recovery, as well as performing various account maintenance functions associated with deceased customer servicing & collections. The ideal candidate someone who is dependable, can adapt to frequent changes, and is able to work effectively as part of a team. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, detail oriented actions, and providing exceptional client service and empathy while meeting both the bank's and client needs. Job Description: This job is responsible for providing credit assistance and solutions on Consumer Vehicle Lending loans where the bank has been notified of a deceased client. Key responsibilities include handling inbound & outbound calls for the CVL product at any stage of delinquency or risk, including pre-charge off and recovery, as well as various account maintenance functions associated with deceased customer servicing processes. The ideal candidate someone who is dependable, can adapt to frequent changes, and is able to work effectively as part of a team. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs. · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Responsibilities: · Speaks with both delinquent and non-delinquent clients to determine arrangements to resolve vehicle loans in instances where the bank has been notified of one or more deceased borrowers · Negotiate repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable · Determines the right solution for the client while staying within collections compliance guidelines · Work cohesively in a dynamic team environment to accomplish shared goals, with a clear commitment to contributing to overall team success · Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct · Works daily list of newly opened deceased customer cases through Marlin to perform protective maintenance actions within collections systems of record and mail appropriate correspondence · Achieves quality standards and meets key performance indicators · Works an established list of accounts on multiple collections systems, auto-dialer, or manual calling and helps mitigate losses · Performs account maintenance functions that can include estate claim work, repossession review and assignment, and protective maintenance within applicable systems of record and workflow tools for deceased or potentially deceased customers. Required Qualifications: · 1 years Collections & Recovery experience · Current or previous customer delight experience · Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail, including with quality score results · Strong communication, empathy, and problem-solving skills · Goal driven and results oriented · Ability to work well in a team-oriented environment · Ability to embrace change · Proficiency with Office application such as Excel Desired Qualifications: · Current or recent Consumer Vehicle Lending Collections experience desired · Previous Estate/Deceased Customer servicing experience a plus · Proficiency in applications; UCRS, RAMS, Masterqueue, Marlin, Probate Finder Skills: · Active Listening · Attention to Detail · Client Solutions Advisory · Oral Communications · Account Management · Adaptability · Collaboration · Data Collection and Entry · Interpret Relevant Laws, Rules, and Regulations · Liquidity Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

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