Mitigation and Contents Manager

Company: Paul Davis Restoration & Remodeling of South A
Location: Stockbridge
Posted on: February 21, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Company car Dental insurance Free uniforms Health insurance Vision insurance Position Overview: The Mitigation & Contents Manager is responsible for overseeing and supporting all mitigation and contents operations across the South Atlanta (SATL) office. This position ensures that water, fire, mold, and contents restoration projects are executed efficiently, professionally, and in alignment with Paul Davis standards. The ideal candidate is a strong leader with excellent communication and organizational skills, capable of managing multiple priorities, supporting field teams, and ensuring an outstanding customer experience. This role serves as the central point of coordination between mitigation, contents, and reconstruction divisions. Key Responsibilities: Leadership & Team Development Oversee mitigation and contents teams across SATL location. Support staffing, scheduling, and resource allocation to meet project demand. Train, coach, and develop team members to ensure technical excellence and customer satisfaction. Promote a culture of accountability, safety, and continuous improvement. Conduct regular team meetings to review progress, address challenges, and align goals. Operational Oversight Manage daily scheduling and coordination of all mitigation and contents jobs. Review job scopes, documentation, and estimates for accuracy and completeness. Ensure timely completion of all projects and adherence to company and IICRC standards. Oversee equipment usage, inventory management, and maintenance tracking. Maintain strong communication with Project Managers, Estimators, and Office staff to ensure smooth job flow from start to finish. Contents Operations Coordinate and oversee contents pack-out, cleaning, storage, and delivery processes. Ensure all inventory is properly documented, tracked, and stored securely. Support contents team in handling customer belongings with care and professionalism. Review job files and billing for accuracy and completeness prior to closing. Customer Experience Serve as the main point of contact for customers throughout mitigation and contents projects. Provide timely updates, manage expectations, and ensure a positive experience from start to finish. Communicate effectively with insurance adjusters, property owners, and internal teams. Address concerns and resolve issues promptly with professionalism and empathy. Quality Control & Compliance Ensure adherence to IICRC, OSHA, and Paul Davis quality standards. Review job files for documentation completeness and compliance prior to billing. Assist in job costing and profitability reviews. Maintain and enforce safety protocols for field operations. Qualifications: Minimum 35 years of experience in mitigation, restoration, or related field. IICRC certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred. Experience supervising or managing field teams. Strong organizational, problem-solving, and leadership skills. Excellent communication and customer service abilities. Proficient with restoration management software (e.g., RMS, MICA). Valid drivers license and clean driving record required. Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We are an Equal Opportunity Employer!

Keywords: Paul Davis Restoration & Remodeling of South A, Redan , Mitigation and Contents Manager, Customer Service & Call Center , Stockbridge, Georgia