Network Delivery Manager
Company: Hispanic Technology Executive Council
Location: Atlanta
Posted on: April 16, 2024
Job Description:
At Bank of America, we are guided by a common purpose to help
make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for
our clients, teammates, communities and shareholders every day.One
of the keys to driving Responsible Growth is being a great place to
work for our teammates around the world. Were devoted to being a
diverse and inclusive workplace for everyone. We hire individuals
with a broad range of backgrounds and experiences and invest
heavily in our teammates and their families by offering competitive
benefits to support their physical, emotional, and financial
well-being.Bank of America believes both in the importance of
working together and offering flexibility to our employees. We use
a multi-faceted approach for flexibility, depending on the various
roles in our organization.Working at Bank of America will give you
a great career with opportunities to learn, grow and make an
impact, along with the power to make a difference. Join us!The
Network Delivery Manager works closely with assigned Engineers,
Program and Project Managers and other support and service
providers. The Network Delivery Manager focuses and forecasts the
delivery track of multi-phase network-related work against change
and release calendar(s). The Network Delivery Manager needs to
fully understand the bank change processes. The technology areas of
concentration include Enterprise/ Corporate, Wealth Management
End-User networks and Building Networking solutions including
Wireless LAN, Structured Cabling and Cable Systems and Pathways.
Public and private transport systems, WAN, Optical systems, and
emerging technologies such as Switched-Ethernet, LTE, (etc.),
SDWAN, Cloud and Virtualized services. Knowledge in related
technology areas such as Network Appliance, Video, Voice and Voice
over IP (VoIP) solutions, UC and Collaboration services is
important.Key to this role is having a better than general
understanding of networking technologies and functions including
Operations, Architecture and Engineering, Product and Service
Management, Business Services and Finance. The Network Delivery
Manager must be mindful of how their role impacts the firms
business and reputation. Concepts such as driving value, always
delivering quality, keeping commitments, being on-time and
under-budget, effective and detailed communications. Managing time
is critical, developing and managing tasks efficiently is the key
to success. This role is part of a global solutions and service
delivery organization. This position will interface directly with
internal and external customers/suppliers/providers, Architecture,
Product Engineering, Design/Implementation engineering, Change,
Service and Product Management, finance and business management and
Operations teams. Interface with various levels of senior
management. Strong written, verbal and presentation skills are a
must. The candidate must be able to work on their own and
successfully in team settings in various sizes and locations.
Adherence and use of standards, product sets, templates, systems,
and artifacts are important to the success of the engineer, the
department, and the firm at large. Key Responsibilities:
- Accountable to manage the end or end successful technical or
solution delivery of assigned tasks partnering with Network
engineering/implementation teams, program/project manager or
directly with the requestor
- Takes direct accountability for the engineering resources and
all assigned work tasks. Is accountable for the RQM/Release and
Deployment tasks (prior to; up to, during and post the change
window through Production Day-One)
- Develops, tracks, reports, and manages engineering delivery
tasks
- Anticipates and proactively resolves issues and conflicts
within and between engineering delivery workflows and all other
stakeholders
- Provides regular and pro-active status to RQM/Release and
Deployment management. Anticipates issues and reports them to
RQM/Release and Deployment management. Escalates as needed or as
appropriate
- Advocate on behalf of CTO Operations/RQM; ensures we
communicate/report statuses, issues, positions effectively and in a
clear way
- Works with the various program/project managers to establish
release/impact/risk trackers and calendars for the work they are
accountable for. Work with other program/project managers and the
engineering and delivery teams (i.e., field services) to understand
internal/external and associated dependencies
- Responsible report and monitor progress against the release
calendar; communicate release details and schedules to the
stakeholders as required
- Responsible for reporting and monitoring financial status
against the initial project budget and communicating details and
issues to the stakeholders as require.
- Identifies and/or challenges schedules that could create
conflicts; evaluates all recommended changes and ensures
implementation schedules do not interfere with business
operations/other changes
- Works with engineering/implementation to ensure that all the
necessary documentation has been successfully completed for each
release and task
- Works with engineering/implementation to raise Request for
Change (CRQ) for engineering specific changes
- Ensures appropriate change details are documented
- Reviews change requests for completeness, from description,
documentation, risk/impact, and post-implementation
- Participate in the change management board; conducts release
readiness reviews as appropriate
- Arranges and facilitates appropriate post-implementation review
activities if/as needed
- Maintains 100% compliance to all firm-wide Change Management
policies (pre, during and post change)
- Participates in incident and problem analysis for possible
consequences of a change and its implementationRequired Skills:
- 5+ years experience required in a Technical role supporting
network project/programs
- Strong background in IT service delivery role
- Experience with Change Management and CAB processes and
procedures
- Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile
methodologies
- Strong technical acumen
- Must have the ability to understand and translate business
requirements into engineering and or implementation details
- Ability to manage Network technical/engineering/implementation
resource tasks and service delivery
- Must have excellent client interfacing skills,
vendor/third-party resources, strong verbal and written
communication skills and ability to work with all levels of
management
- Should have experience operating with colleagues across
different time zones with a flexible approach to working hours
(ability to work varied hours and weekends a must) to successfully
interact and communicate on a global level) if needed
- Leadership: be a self-starter, self-directed and shows
initiative
- Focused on execution, delivery, and commitment to dates
- Ability to work in a high paced environment
- Can manage risk; is a good decision maker
- Understands the big picture; can relate to the firms strategy
and actions and how they support our business results
- Demonstrates ownership: Is accountable and influence/can hold
others accountable (professionally)
- Organized and detail orientedDesired Skills:
- Bachelors degree in engineering, computer science, business or
a finance related field/technical training, or equivalent work
experience
- Industry Certifications in PMP, ITIL, Agile Methodology are
strongly preferred, technical certifications such as CCNA
- Financial services (Insurance, Banking, Investment
banking)
- Ability to be nimble and flexible; prioritize workload,
proactively react to issues and consistently react to shifting
deadlinesShift:1st shift (United States of America)Hours Per Week:
40
Keywords: Hispanic Technology Executive Council, Redan , Network Delivery Manager, Executive , Atlanta, Georgia
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