Senior Director Customer Success & Support
Company: Disability Solutions
Location: Atlanta
Posted on: May 3, 2024
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Job Description:
Driving Infinite Possibilities Within A Diversified, Global
OrganizationAs Senior Director Customer Success & Support at
Honeywell, you will be responsible for shaping and delivering tools
and processes to deliver an exceptional end-to-end customer
experience in Honeywell Connected Enterprise (HCE). Your role will
include driving and leading the strategy behind Customer Success in
HCE, including customer adoption of software, onboarding customers,
customer satisfaction, and expansion of current customer software
use. Your strategic leadership role will require a visionary leader
with a proven track record of building and scaling high-performing
customer success teams. You will collaborate closely with
cross-functional teams to ensure the seamless delivery of
exceptional customer experiences and drive long-term value for our
clients. You will report directly to our Chief Commercial Officer,
HCE and work out of our Atlanta, GA location on a hybrid work
schedule. KEY RESPONSIBILITIES Define and execute global Customer
Success and Customer Support strategy across HCE businesses and
functions. Develop and implement comprehensive strategies to drive
the adoption, expansion, and retention of our software solutions.
Establish clear KPIs and metrics to measure the effectiveness of
customer success initiatives, track customer health, and drive
accountability across the team. Oversee large, complex enterprise
implementations. Drive a customer-centric culture throughout the
organization, fostering a deep understanding of customer needs and
expectations. Establish and manage mechanisms for capturing and
analyzing customer feedback, ensuring the continuous improvement of
products and services based on customer insights. Utilize data and
analytics to identify trends, opportunities, and areas for
improvement in the customer journey. BENEFITS OF WORKING FOR
HONEYWELL: Benefits - Medical, Vision, Dental, Mental Health Paid
Vacation 401k Plan & Matching Career Growth Professional
Development YOU MUST HAVE 8+ years of experience in a leadership
role focused on customer success, including SaaS and ideally in a
global technology and/or manufacturing company. Experience building
customer support/customer success organization(s). Track record of
successfully implementing customer experience initiatives and
driving positive business outcomes. WE VALUE Bachelor's degree in
business, marketing, or a related field; advanced degree preferred
Project management skills-- Ability to develop strategy and
translate into actionable plans and drive change through
influence-- Deep understanding of SaaS business models, customer
lifecycle management, and customer engagement best practices
Additional Information
Keywords: Disability Solutions, Redan , Senior Director Customer Success & Support, Executive , Atlanta, Georgia
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