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Platform Operations Manager

Company: LogistiCare
Location: Atlanta
Posted on: June 27, 2019

Job Description:

The Platform Ops team will be on the front line for application and system issues. This person will be responsible for managing a team of traditional systems administrators for cloud and data center systems. It is important to note that this person will work operations tasks and not just manage and lead. This person will also help troubleshoot and assist in the resolution of shared infrastructure and business systems to ensure LogistiCare Circulation IT goals are met.

ESSENTIAL FUNCTIONS
*Manage on-call rotation for level 1 system issues
*Administer quarterly / annual reviews, approve timesheets/PTO, etc.
*Work with DataDog and Infrastructure Engineering to create meaningful monitoring alerts
*Work with infrastructure engineering to document processes and create run books that are essential to the day-to-day operations
*Take on operations tasks and not just lead or manage
*Develop functional and technical documentation, procedures, and operating instructions
*Experience with Amazon Web Services(AWS Certified Cloud Practitioner preferred)
*Manage and a team of 3-4 upon hire

POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Working Under Pressure - Ability to complete assigned tasks under stressful situations

Education
*Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Statistics, Mathematics, or another quantitative field. Equivalent work experience is accepted.

Experience:
*5+ years of relevant experience
*Experience with AWS and public cloud concepts
*Experience in operating and supporting AWS solutions like EC2, RDS, ALB/ELB, S#, EFS
*Experience leading / indirectly managing a small team would be preferred

SKILLS & ABILITIES
*Knowledge of Window servers 2016
*Extensive Linux experience
*Knowledge of container operations and understanding of how to fix/identify problems
*Familiarity with operating and supporting Kubernetes

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Redan , Platform Operations Manager, Executive , Atlanta, Georgia

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