Phlebotomist III Site Lead
Company: Quest Diagnostics Incorporated
Location: Alpharetta
Posted on: April 18, 2024
Job Description:
Phlebotomist III Site Lead - Alpharetta, GA - Monday - Friday -
7:30AM-5:00PMRepresents the face of our company to patients who
come to Quest Diagnostics, both as part of their health routine or
for insights into life-defining health decisions. The PSR III -
Site Lead draws quality blood samples from patients and prepares
those specimens for lab testing while following established
practices and procedures. The PSR III - Site Lead has direct
contact with patients and creates an atmosphere of trust and
confidence while explaining procedures to patients and drawing
blood specimens in a skillful,safeand accurate manner. The PSR III
- Site Lead will direct daily activity at a Patient Service Center
(PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on
site. The PSR III - Site Lead can provide coverage at multiple
locations for multiple roles. The PSR III - Site Lead must ensure
that daily activities of the Patient Service Center/Mobile/Long
Term Care/In-Office Phlebotomy are completed accurately and on
time. The PSR III - Site Lead demonstrates Quest Leadership
Behaviors while focusing on process excellence skills and
sensitivity to confidentiality and accuracy to patient information.
Successful applicants may be assigned to work and direct daily
activity in a doctor's office, a patient service center, in a house
call environment, long-term care or as business needs dictate. Must
be able to step in for a PSR II and lead one or more PSR on site.
Will be required to act as a coach, mentor, instructor, resource
advisor for new employees and provide effective onboarding services
to new clients. They will also act as point of contact to staff
on-site and provide regular input to the group lead or supervisor.
The PSR III - Site Lead may also focus on working with customers
who have a high complexity and/or volume practice with a
specialized focus requiring outstanding phlebotomy skills. In
addition, these practices require a higher level of customer-facing
skillsincluding;verbal and written communications, problem-solving,
and collaboration with multiple functions, such as Sales,
Laboratory Testing Services, IT connectivity, Billing, and
Logistics due to their specialty and or complex test orders. The
PSR III - Site Lead must be capable of handling multiple priorities
in ahigh-volumesetting.
- Collect specimens according to established procedures. This
includes, but not limitedto:drug screens, biometric screening, and
insurance exams.
- Administer oral solutions according to established
training.
- Research test/client information and confirm and verify all
written and electronic orders by utilizing lab technology systems
or directory of services.
- Responsible for completing all data entry requirements
accurately including data entry of patient registration; entry of
test order from req or pulling order from database; managing
Standing Orders.
- Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
information.
- Data entry and processing specimensincluding labeling,
centrifuging, splitting, and freezing specimens as required by test
order.
- Perform departmental-related clerical duties when assigned such
as data entry, inventory, stock supplies, and answer phones when
needed.
- Read, understand and comply with departmental policies,
protocols and procedures: (i.e.Procedure Manuals, Safety Manual,
Compliance Manual, Automobile Policies and Procedures, Employee
Handbook, Quality Assurance Manual); and ensure that all staff
members follow instructions.
- Perform verification of patient demographic info/initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
correct.
- Assist with compilation and submission of monthly statistics
and data.
- Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
logs.
- Complete training courses and keepup-to-datewith the latest
phlebotomy techniques.
- Travel to Territory Manager meeting if held off-site or off
normal shift.
- Participate on special projects and teams.
- Stayup-to-dateon company communications and assist with the
distribution of technical information to the work group.
- Perform Point of Care (POC) testing at those sites where needed
and the complete training/competency evaluations per Standard
Operating Procedure (SOP).
- With appropriate training, act as a mentor and resource for new
employees, assisting with transition into the PSC work environment
and the familiarity with established procedures.
- Assist with periodic inventory counts report shortages and
problems to group leader or supervisor as they occur.
- Assist with the preparation of schedules for the assigned
workgroup or PSCs.
- Communicate professionally with clients to resolve or refer,
and document problems, prepare problem documentation and report
critical issues as they occur.
- Ensure staff is following all safety precautions by wearing a
clean, button lab coat, gloves and face shield when required.
- Assist supervisors with the implementation of SOPs and the
distribution of technical information and communication to the
workgroup in accordance with Quest Diagnostics guidelines.
- Ensure facilities are neat, clean and in good repair, take
appropriate action to advise Group Leader or Supervisor of required
repairs and maintenance.
- Will be required to act as a coach, mentor,instructorand
resource advisor for new employees, as well as be the point of
contact to staff on-site and provide regular input to the group
lead or supervisor.
- Provide effective onboarding services to new clients.
- Partner with Supervisor and Group Lead to assist the transition
process setting up new offices for both PSCs and IOPs.
- Must be able to step in for a PSR II and lead one or more PSR
on site.
QUALIFICATIONSRequiredWork Experience:
- Fiveyears phlebotomy experience required, inclusive of
pediatric, geriatric,and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, which includes
weekends, holidays, on-calland overtime.
- Must have reliable transportation, valid driver's license, and
clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations
and required to cover at Patient Service Center/Mobile/Long-Term
Care/In-Office Phlebotomy locations with minimal notice.Preferred
Work Experience:
- Medical training: medical assistant or paramedic training
preferred.
- Minimum3years in a Patient ServiceCenter(PSC) / In-Office
(IOP)environment preferred.
- Customer service in a retail or service environment
preferredPhysical and Mental Requirements:
- Lift light to moderately heavy objects. The normal performance
of duties may require lifting and carrying objects. Objects in the
weight range of 1 to 15 pounds are lifted and carried frequently;
objects in the weight range of 16 to 25 pounds are lifted and
carried occasionally and objects in the weight range of 26 to 40
pounds are seldom lifted and carried. Objects exceeding 41 pounds
are not to be lifted or carried without assistance.
- Must be able to sit or stand for long periods of time; requires
long hours of eye and hand coordination.
- Must be able to perform repetitive tasks with dominant hand
frequently to constantly throughout the day.
- Position requires travel.
- Extensive use of phone and PC.
- Fine dexterity with hands/steadiness.
- Talking.
- Walking.
- Balancing.
- Bending/kneeling.
- Pushing/pulling.
- Reaching/twisting.Knowledge:
- Committed to all Quest Diagnostics Policies & Procedures
including Company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.Skills:
- Ability to provide quality, error-free work in a fast-paced
environment.
- Ability to work independently with minimal on-site
supervision.
- Excellent phlebotomy skills to include pediatric and
geriatric
- Must demonstrate Superior Customer Focus; ability to
communicate openly and transparently with peers,supervisorsand
patients; ability to accelerate and embrace change throughout
Quest; and Knowledge of our business.
- Capable of handling multiple priorities in
ahigh-volumesetting.
- Must be able to make decisions based on established procedures
and exercise good judgmentEDUCATION High School Diploma or
Equivalent(Required)LICENSECERTIFICATIONS Phlebotomy certification
(required in certain states, e.g. California, Nevada, Washington
and Louisiana)Quest Diagnostics honors our service members and
encourages veterans to apply.While we appreciate and value our
staffing partners, we do not accept unsolicited resumes from
agencies. Quest will not be responsible for paying agency fees for
any individual as to whom an agency has sent an unsolicited
resume.2024-60187
Keywords: Quest Diagnostics Incorporated, Redan , Phlebotomist III Site Lead, Healthcare , Alpharetta, Georgia
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