Front Desk Agent
Company: IDEAL HOSPITALITY INVESTMENTS INC
Location: Atlanta
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Description: As a Front Desk
Agent at Hampton Inn & Suites - Atlanta Northlake, you will be the
first point of contact for our guests, responsible for providing
exceptional customer service and ensuring a seamless check-in and
check-out process. Your role will involve managing reservations,
handling guest inquiries, and addressing any issues to enhance the
overall guest experience. We are looking for a friendly,
detail-oriented individual with excellent communication skills and
a passion for hospitality. Key Responsibilities: Guest Check-In and
Check-Out: Greet guests warmly upon arrival and assist with the
check-in process, including verifying reservations and providing
room keys. Handle check-out procedures, including processing
payments, reviewing guest accounts, and addressing any final
requests or concerns. Reservation Management: Manage room
reservations, including booking, modifying, and canceling
reservations as needed. Assist with room assignments and ensure
that guests are accommodated according to their preferences and
needs. Guest Services: Address and resolve guest inquiries,
requests, and complaints in a timely and professional manner.
Provide information about the hotel’s amenities, local attractions,
and dining options to enhance the guest experience. Administrative
Tasks: Maintain accurate records of guest information,
reservations, and billing. Process and file guest registration
cards and other documentation as required. Handle phone calls,
emails, and other correspondence related to guest services and
reservations. Collaboration: Work closely with housekeeping and
maintenance departments to ensure that guest requests and needs are
met promptly. Communicate any special guest requests or issues to
relevant departments to facilitate a seamless guest experience.
Security and Safety: Monitor the hotel’s security systems and
report any unusual activities or safety concerns to management.
Ensure that guests’ personal information and privacy are protected
at all times. Problem-Solving: Handle guest complaints and issues
with empathy and efficiency, striving to resolve problems and
ensure guest satisfaction. Make decisions and take action to
address any unexpected situations or emergencies. Requirements:
Qualifications: High school diploma or equivalent required;
additional education or training in hospitality or customer service
is a plus. Previous experience in a front desk or customer service
role preferred but not required. Excellent communication and
interpersonal skills with a friendly and professional demeanor.
Strong organizational and multitasking abilities. Proficiency in
computer systems and hotel management software. Ability to work
efficiently under pressure and handle a variety of tasks
simultaneously. Flexibility to work various shifts, including
evenings, weekends, and holidays. Join us and be a key player in
delivering outstanding hospitality and creating memorable
experiences for our guests. We look forward to hearing from you
Keywords: IDEAL HOSPITALITY INVESTMENTS INC, Redan , Front Desk Agent, Hospitality & Tourism , Atlanta, Georgia
