Technical Support Center Administrator
Company: Zwick Roell
Location: Kennesaw
Posted on: May 8, 2024
|
|
Job Description:
Job Type
Full-time
Description
Primary Objective:
--- This position will report to the Operations Manager
--- Answer and transferring incoming phone calls to TSC and the
main ZRNA number.
--- Log cases for customer or FSE calls and log anything else
service related often obtained by phone calls, emails, and other
chat services into the Pulse system.
--- Organize and create sessions for remote computer viewing with
customers.
--- Ship calibration gear and spare parts.
--- Keep the company side and the customer updated on the status of
their case and bridge the gap between any customer issues and
resolution.
--- Will oversee the upkeep and cleaning the warehouse.
--- Perform durometer calibrations.
Requirements
Experience/Required Skills:
--- Must have a high school diploma or GED equivalent.
--- Must have basic computer skills in Excel, Outlook, Word and
PowerPoint.
--- Organizational skills and attention to detail.
--- Excellent written and verbal communication skills.
--- Must be able to lift 50-100 lbs.
--- To be considered for the position, you must be authorized to
work in the United States.
--- Benefits Offered:
--- Paid time off
--- Health insurance
--- Dental insurance
--- Vision insurance
--- Healthcare reimbursement accounts such as HRAs and FSAs
--- Dependent Care account
--- 401(k) Retirement accounts
--- LTD
--- Voluntary Group Life Insurance
--- Ancillary coverage's such as Critical Illness and Off-Work
Accident
ZwickRoell offers a competitive base salary and full benefits
package. To learn more about the company and this exciting
opportunity, please visit our website. Take this opportunity to
join a professional and successful team where you can make a
significant impact immediately. Enjoy a competitive compensation
package with generous benefits that include health, dental, vision,
life, LTD insurance, and 401k (with match).
ZwickRoell, LP is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment
without regard to sex, (including pregnancy, gender identity and
sexual orientation), race, color, religion, national origin,
disability, genetic information, protected veteran status, age, or
any other characteristic protected by law.
Keywords: Zwick Roell, Redan , Technical Support Center Administrator, IT / Software / Systems , Kennesaw, Georgia
Click
here to apply!
|