Technical Product Manager

Company: Delta Air Lines, Inc.
Location: Atlanta
Posted on: May 3, 2025

Job Description:

How you'll help us Keep Climbing (overview & key responsibilities)Join Delta's Sales and Distribution Servicing Solutions team in enhancing the onboarding experience for our B2B partners as they access our NDC Capabilities. As a Technical Product Manager, you will manage technical integration and streamline processes for Global Distribution Systems and Technology Partners using our NDC API, as well as Travel Agencies connecting through technical aggregators. Your experience with API product management, integration, and B2B project coordination will ensure seamless project execution and long-term stability.Summary of responsibilities (not comprehensive):

• Preparing for product launch of a new NDC API-based travel platform for technology partners and travel agency consumption
• Design and implement processes to assist in travel agency or developer onboarding and integration
• Creation of artifacts and content to assist customers in evaluating, acquiring, and operating a new content channel
• Analyzing and documenting user needs for a variety of customers including buyers and product operatorsWhat you need to succeed (minimum qualifications)

• 4-6 years of relevant work experience
• Prior experience as a Product Manager, Product Owner, Product Marketer, Launch Manager, or Business Analyst for a B2B product
• High-level knowledge of travel-related industry segments (airlines, hotels, travel agencies), including understanding of NDC (New Distribution Capability)
• Basic project management skills with the ability to coordinate and visualize activities, dependencies, and deliverables
• Ability to understand customer motivations and needs
• Self-motivated, solutions-oriented, multi-task capable, and able to work well with others in a fast-paced, time-sensitive environment
• Strong organizational skills and comfort using a variety of tools for managing information and content
• Prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• At least 18 years of age and authorized to work in the United StatesWhat will give you a competitive edge (preferred qualifications)
  • Experience in technical product management or operations at an airline, travel agency, online travel distributor, or GDS
  • Experience with NDC standards and implementation
  • Experience with customer journey mapping and segmentation techniques
  • Experience in launch management for a globally available B2B product or service
  • Development experience using SOAP or RESTful APIs
  • Experience with Business Model Canvas or Value Proposition Canvas toolsBenefits and Perks to Help You Keep ClimbingOur culture is rooted in shared values - Care, Integrity, Resilience, Servant Leadership, and Teamwork. We focus on sharing success with our employees, offering opportunities to see the world while earning competitive compensation and benefits:
    • Competitive salary, profit sharing, and performance incentives
    • 401(k) with contributions up to 9%
    • Paid time off including vacation, holidays, and parental leave
    • Comprehensive health benefits (medical, dental, vision, disability, life)
    • Family care assistance (fertility, surrogacy, adoption, lactation, backup care)
    • Wellbeing programs supporting physical, emotional, social, and financial health
    • Flight privileges for employees and eligible family members
    • Career development programs
    • Community engagement and sustainability initiatives
    • Employee resource groups promoting inclusion
    • Recognition programs and discounts through DeltaperksDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site or apply through Delta's online system. To request an accommodation, please click here.
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Keywords: Delta Air Lines, Inc., Redan , Technical Product Manager, IT / Software / Systems , Atlanta, Georgia