Helpdesk Support Analyst (Level 1)
Company: Tier4 Group
Location: Atlanta
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Helpdesk Support Analyst Direct
Hire or CTH A Help Desk Level 1 (or Support Analyst) at Bennett
Thrasher provides first-line technical support to employees,
focusing on troubleshooting software, imaging/deploying PCs, and
supporting Microsoft 365 services (Exchange, Teams, SharePoint).
Key responsibilities include resolving hardware/software issues,
managing Active Directory, handling tickets promptly, and
documenting IT processes, often in a hybrid or office environment.
Key Responsibilities and Skills Technical Support: Troubleshooting
hardware, software, and network connectivity. Infrastructure
Management: Administering Active Directory, including user
management and group policies. Device Deployment: Imaging and
deploying workstations. Collaboration: Working with the IT team to
resolve issues and improve processes. Communication: Providing
excellent customer service and technical support to users.
Requirements Experience with Microsoft 365 and Windows environment.
Strong troubleshooting skills and proficiency in PC imaging.
Knowledge of Active Directory. Good communication skills for
addressing end-user needs.
Keywords: Tier4 Group, Redan , Helpdesk Support Analyst (Level 1), IT / Software / Systems , Atlanta, Georgia
