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Client Support Consultant - NextGen Payroll

Company: ADP
Location: Alpharetta
Posted on: October 22, 2019

Job Description:

ADP is hiring a Payroll Consultant with for the Next-Gen Payroll Team. In this position you will report directly to the Sr. Director of Operations, and help to define, mature, and execute on ADP's next-gen technology, including Pi. We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.Join ADP's innovation lab as we undertake one of ADP's most ambitious transformation initiatives ever. We're building a team from of the most elite, game-changing technologists and asking them to reinvent the way millions of employees are paid worldwide. If you are a sharp, self-driven product manager who is passionate about solving really big problems, we want to talk to you.This role requires collaboration with Product and Development, Service and Implementation Teams, and multiple other internal ADP businesses, as well as, world-class Client Management. Expectations of this Role:

  • Service Model Mastery
    • Active collaboration with SWAT to design Service and Support Models
    • Establish and document processes as they are created and defined (Playbooks)
    • SME of WFN with Pi Service Model
    • Establish and maintain contacts for all downstream product partners
    • Active participation in defining KPIs and Metrics
    • Client Success
      • Project Manage client interaction cadence
      • First point of contact for questions and requests
      • Triage client issues / requests
      • Advise clients on HR/PR processes and workflows
      • Communicate changes / updates to client
      • Train clients on WFN with Pi
      • Product
        • Engage with Product and UX Teams
        • End-to-end functional testing (processing payroll)
        • Provide continuous feedback and suggestions to help build the product and experienceQualifications Required:
          • 3+ years white-glove Service / Implementation Delivery experience
          • Extensive CRM knowledge
          • 2+ years direct payroll knowledge
          • WFN experience
          • Excellent written and oral communication skills
          • Easily adaptable and accepting of change
          • Ability to take on various tasks and assignments as needs arise
          • Alpharetta Office-Based?? Preferred Qualifications:
            • FPC / CPP Certification
            • Experience leading initiatives / pilots?#LITECH#LI-AA2 We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE? Magazine, and recognized by DiversityInc? as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Redan , Client Support Consultant - NextGen Payroll, Other , Alpharetta, Georgia

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