Agency Account Supervisor

Company: Phase 3 Marketing and Communication
Location: Atlanta
Posted on: February 17, 2026

Job Description:

Job Description Job Description Salary: About Phase 3 Marketing & Communications: Phase 3 Marketing and Communications is an integrated marketing services company providing solutions from ideation to execution. Our mission is to simplify life for marketers by delivering the most-needed marketing services in-house, under one roof. A certified Minority Business Enterprise (MBE), Phase 3 has offices in Atlanta, Dallas, Nashville, and the New York City metropolitan area. Since its founding in 2001, Phase 3 has been recognized as a top company byInc. 5000,Printing Impressions,Atlanta Business Chronicle, andNashville Business Journal. Job Description: We are seeking an individual with the ideal blend ofmarketing strategy,projectmanagementandclient serviceto join our Client Marketing team.The successful candidatewill bring provenexperiencebuilding and executingintegratedmarketing plans for B2B brands. TheAccount Supervisoris responsible forleadership and overall management of the Client relationship onacollection of agency accounts. TheAccount Supervisor, along with theirSalescounterpart,is held accountable for client satisfaction,high-quality work that delivers results,and account profitability.As the senior point of contactfor the agency, s/he coordinates agency resources, builds strategic operationalplansand balances the needs and expectations of the client with the needs of the company. TheAccountSupervisorwillmaintaina thorough knowledge of the dynamics and workings of the clients businesses,personneland the competitive landscape; and inspire client trustby providing sound marketing counsel, excellent client service and focus on the clients success.S/he leads the development of strategic marketing plans for their clients, seeking alternative viewpoints and approaches in developing effective marketing strategies. S/he guides the team(s) to successfully implement projects within the agency on behalf of the client including creative, media, public relations, digital,agency operationsandsales. S/heestablishesleadership within the agency and promotes a positive work environment bydemonstratingpersonal accountability for attitude,confidentialityand professional maturity to become a driving force behind positive outcomes.This role willreportto the EVP,Marketing& AgencyServices. Primary Responsibilities: Acts as the driving forceto achieve positive outcomes and client satisfaction. Builds and nurtures long-lasting client relationshipsso that clients repeatedly return withadditionalprojects and invest in our services. Job Duties: Client-facing duties Communicateswith clients to understand their business and marketingobjectives, success metrics/KPIs, industry,companyand products. Plans and leadsimmersionsessions,marketingworkshopsand kickoff meetings. Demonstrates confidence and leadership as the day-to-day voice of the agency to the client. Sets and manages client expectations around project scope, timelines,deliverablesand outcomes. Focusesand reportson campaign/project performance to ensure success metrics/KPIs are achieved. Creates and recognizes opportunities to grow Clients business, not just within the agency but within thecompany as a whole, andacts upon them with the help of senior management andappropriate companyresources. Internal-facing duties Leads the implementation of strategic marketing initiatives for their clients, guiding agency team(s) on behalf of the client including strategy, creative, media, public relations, web, and agency operations. Leadskick-off meetings with internal client teams Writes clear,conciseand strategic creative, media and/or project briefs, as well as marketing plans, collaborating with the SVP, Strategy. Advocates for the clients point of view to internal teams and keeps the agency team informed,focusedand enthused about the clients business. Worksclosely with theAgency Operations and Client Marketingteammatesto assess project priorities. Managesworkflow from a to z using phase 3s Project Management software/platforms. Createsaccuratetimelines andproject estimates,and writesinformed SOWs for established accounts Facilitatesfeedback processbetween the agency and client teams for reviews and approvals. Participatesin weeklyinternalstatus/traffickingmeetings to review all active projects. Evaluates the input,ideasand deliverablesrelativeto strategy and approved briefs. Takesownership of overall quality of work on accounts, including client service and deliverables. Provides effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time,budgetand results. Recognizes and resolves conflict situations, both internally and externally. Provides a model for project and agency leadership prepared and proactive,thoroughandaccurate. Job Requirements: Minimum4 yearcollege degree in marketing,advertisingor related field 5yearsaccount management experience in a marketing or agency environment The ability to plan and strategize at a senior leveland communicate with C-level executives Experience working in a highly collaborative environment across multiple disciplines Ability to work in a fast-paced environment on complex assignments Dedication to delivering the highest level of quality Flexibility to meet shifting client needs and priorities Strong organizational skills and attention to detail Occasional travel isrequiredfor client visits and presentations Standard office hours, though deadlines or the demands of a client may require working outside of regular office hours to ensure continued success This is a full-time, in-office positionin Atlanta, Georgia

Keywords: Phase 3 Marketing and Communication, Redan , Agency Account Supervisor, PR / Public Relations , Atlanta, Georgia