Vehicle Exchange Manager
Company: Ed Voyles Automotive Group
Location: Marietta
Posted on: February 14, 2026
|
|
|
Job Description:
Job Description Job Description Vehicle Exchange Manager –
Automotive We offer great pay and excellent benefits for
experienced BDC managers! If you are a natural communicator and a
born leader, our dealership needs you. When you join our dealership
family, you’ll be asked to manage, supervise and execute vehicle
Exchange customer communications (email and telephone) in a manner
that aligns with our dealership's highest standards. You’ll also
oversee the coordination between service and sales. We only hire
the best. If that’s you, then let’s get the conversation started
today! Job Responsibilities A Vehicle Exchange Manager engages
service customers to present offers for upgrading their current
vehicle, focusing on high-equity or aged cars, working with
sales/service teams to hit targets, appraising vehicles, explaining
benefits, facilitating smooth transitions to sales, and maintaining
CRM records, essentially acting as a bridge between service
satisfaction and new/used vehicle sales. Key Responsibilities:
Customer Engagement: Approach service customers, build rapport,
understand needs, and identify upgrade opportunities. Vehicle
Evaluation: Has trade-in vehicles appraised, assess equity, and
determine eligibility for exchange programs. Offer Presentation:
Present tailored, compelling upgrade offers, highlighting benefits
of newer models or CPO vehicles. Sales Collaboration: Work closely
with service advisors and sales consultants to ensure seamless
handoffs and maximize sales. Product Expertise: Maintain deep
knowledge of current vehicle inventory, features, and promotions.
Sales Targets: Consistently meet monthly exchange and sales goals.
Data Management: Accurately log customer interactions and data in
the dealership's CRM system and Autoalert system. Follow-Up:
Conduct timely follow-ups to nurture leads and close deals. Key
Skills & Qualifications: Strong automotive sales/customer service
background. Excellent communication, negotiation, and interpersonal
skills. Consultative selling approach. Proficiency with dealership
management systems (DMS) and CRM software. Valid driver's license
and insurable driving record. High school diploma or equivalent.
Skills/Qualifications Successful track record in Internet sales,
auto dealership business development centers or Internet sales
department management The ability to manage high call volumes,
internet leads and call lists simultaneously Overall knowledge of
automotive sales and service department operations Strong
organizational skills and leadership abilities Familiarity with
dealership CRM and DMS systems Experience in training teams and
individuals preferred Job Requirements High school diploma/GED
Basic computer skills Dealership BDC experience Must have valid
driver's license Compensation Compensation is based on experience
and commensurate with Fortune 500 companies. Benefits In addition
to career-long personal development, our associates enjoy a number
of benefits, including: Medical, Dental and Vision Insurance
Flexible Spending and Health Savings Accounts Supplemental Life
Insurance Short-term & Long-term Disability Accident and Critical
Illness Coverage 401K with Company Match Paid Vacation Paid
Personal Time Paid Holidays Employee discounts on vehicles, parts
and service Our Company Through a long history of service to our
customers and community, Ed Voyles Automotive Group has earned the
reputation as a local and industry leader. We have been in business
for over 65 years and are one of the largest, family-owned,
privately held dealership groups in the metro Atlanta area. We know
that this reputation is a direct result of the loyalty, commitment
and continued efforts of our employees. Since Mr. Voyles opened his
first dealership in 1952, we have been committed to providing
employees with a great atmosphere to work in, where supporting each
other to grow and be successful is part of our culture. Today, we
are committed to recruiting long-term employees and developing
talent from within. We strive to be innovative leaders in work
environment, management and people development that extends beyond
the automotive industry. At Ed Voyles Automotive Group, our
commitment to our employees gives them balance in life – where
equal consideration is given to our business priorities as we give
to our family priorities.
Keywords: Ed Voyles Automotive Group, Redan , Vehicle Exchange Manager, Sales , Marietta, Georgia
